Although Guyana has a stable business environment, certain Sections of Act 21 of 2008, the Interception of Communications Act could offset their business operations. In particular Section 3:1, which prohibits the Company from recording calls, a function the Company maintained is critical to quality and service assurance.
This observation was on Tuesday made by executive members of Teleperformance, said to be a global leader in providing exceptional omnichannel customer experiences since 1978.
On Tuesday, Mr. Boris Espinel Chief Operating Officer (COO) and Mr. Luis Barreto Chief Executive Officer (CEO) of Teleperformance Guyana visited the Labour Department, Lot 82 Brickdam, Georgetown to pay Hon. Keith Scott, Minister within the Ministry of Social Protection, a courtesy call.
The duo met with the Minister to discuss some pertinent issues that are affecting the Company’s operations. The Minister noted that adherence to the new Anti-Money Laundering Legislation requirements as well as continued respect for the Labour Laws of Guyana enables all Parties to maintain a stable business environment.
The Hon. Minister reassured the executives that he will engage the Hon. Catherine Hughes M.P, Minister of Public Telecommunications as it relates to the concerns of the Company.